Do you have one of those difficult-yet-simple configuration problems?
Did you know that under most conditions RepairStar can provide a remote PC service visit to our customers without the hassle of a technician visit your location. Microsoft Windows and Windows Live Messenger make it easy to get the help you require with just a few clicks, and you can watch the technician as he works on your PC!
To initiate Remote Assistance with a RepairStar Technician via e–mail 1. | Click Start, and then click Help and Support to open the Help and Support Services page. | 2. | Click Invite a friend to connect to your computer with Remote Assistance. This is located under the Ask for assistance heading. The opening page of the Remote Assistance wizard appears. | 3. | Click Invite someone to help you, and then enter the e–mail address of the friend, coworker, or support professional. RepairStar customers should enter the email address ‘fixer@repairstar.net’ Click Continue. The E–mail an invitation page appears. | 4. | Enter your name, and then type a message summarizing your problem. Click Continue. Set an expiration time for the session, and specify a password. | 5. | Click Send Invitation, it should like similar to as shown below. 
Note: You must relay the password to your friend, coworker, or support professional in a separate communication such as a phone call, Live Messenger exchange or in a second direct e–mail to 'fixer@repairstar.net'. |
The wizard will then confirm that the invitation was sent successfully. Your friend, coworker, or support professional can then accept the invitation and initiate Remote Assistance as in the previous methods. Remote Assistance provides a way for you to get the help you need when you run into problems with your computer. If you're an experienced user, you can even be the one to use Remote Assistance to directly help your friends and family members. If you would like to try this yourself, these are the steps on the other end. To accept the e–mail invitation and initiate Remote Assistance via e–mail 1. | Open the e–mail message and the attached file. Enter the password in the dialog box. Click Yes.
| 2. | When the Remote Assistance screen opens showing the remote desktop, click Take Control. At this point, the person who sent the invitation must confirm permission for you to take control. |
We at RepairStar look forward to serving you! |